Certified Training

Certified training through AWC Business Solutions has advantages for both employers and employees. Being certified it has to meet minimum standards that are accredited by National bodies. Therefore you are ensured of the quality of the product.

The accredited Certificates are delivered in line with the Australian Quality Training Framework (AQTF), and are recognised Australia wide. These can also lead to further qualifications through the process of using electives for trainees who want to achieve other nationally accredited certificates.

AWC Business is a Registered Training Organisation and accredited to deliver the following training packages in line with the Australian Quality Training Framework (AQTF):

Customer Contact Certificate III (Telecommunications) (ICT30102) – designed initially for call centres, this package is flexible and can be tailored to suit organisations that deal with customers over the phone and in person. Click here for more information.

Wholesale Operations Certificate III (WRW30101) – a package aimed at salespeople and supporting sales staff who sell to other businesses and deal in the ‘front end’ of sales. Click here for more information.

Next Customer Contact Training Package & Wholesale Training Package