Certified Training - Customer Contact Training Package

Originally, the package was developed for the call centre industry, however it is flexible and can be tailored to suit organisations that have staff that deal with customers over the phone and in person.

Any employee who has customer contact could benefit from the program. It suits those working with inbound and outbound phone contacts. Examples of suitable job roles would be:

• Inbound Call Centre Operator
• Outbound Call Centre Operator
• Sales Assistant/Support
• Customer Service Officer
• Market Researcher
• Help Desk Operator

Next Customer Contact - Benefits for Employees & Organisations!