Certified Training - Customer Contact Training Package

The Telecommunications Industry is growing in South Australia. Call Centres are expanding and having the right staff training can give organisations an extra competitive edge. AWC Business Solutions is accredited to deliver the nationally recognised Certificate III in Customer Contact (Telecommunications) (ICT30102).

It is a nationally accredited training program, aimed at training and assessing people in the skills necessary to deal effectively with customers ‘over the phone’. Upon successful completion trainees will be issued a Certificate and Statement of Results, which could then be used in further qualifications.

AWC Business Solutions works with YOUR organisation to develop programs that best suit YOUR needs. This means no two programs are exactly alike. The Customer Contact Package is flexible and has elective training units that can be chosen to suit the needs of YOUR organisation.

We aim to tailor the program to achieve the outcomes that YOU require.

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